Our Commitment to Your Privacy

At MediApps, privacy means empowerment. Founded by researchers, clinicians, and technologists, we believe patients deserve control over their health information and equal partnership with their care providers.

We use advanced technology to help you retain important details from healthcare conversations, enabling better adherence to care plans. Through improved understanding of medical discussions, we aim to support better health outcomes for everyone.

1. About MediApps

MediApps provides a comprehensive platform (the "Platform") to qualified medical practitioners, clinics, and healthcare professionals ("Practitioners") for use with their patients. Our Platform enhances healthcare delivery by facilitating better communication and documentation.

Key Definitions

• MediApps, we, our, us – MediApps and our affiliated companies

• Services – The Platform and related services we provide to Practitioners

• You – The reader of this policy

• Your Information – Your personal information shared with us

• Privacy Laws – All applicable privacy, data protection, and health information laws
  
  

2. Five Privacy Principles

These core principles guide every decision we make:

1. You Control Your Data

   You decide when your data is collected and how it's shared. We only collect and share personal health data with your consent, using privacy-by-design principles to minimize data collection.
   
   

2. You Can Change Your Mind

   Delete recordings or your entire account at any time without restrictions.
   
   

3. We Never Sell Personal Data

   This is non-negotiable. Our business model does not include selling your identifiable information.
   
   

4. Anonymized Data Drives Innovation

   Research and development use only de-identified health data or external datasets obtained with patient consent. 
   
   

5. Security is Paramount

   Your trust in our data security shapes everything we build. Security is never compromised.
   
   

3. Information We Collect

We collect several categories of information to provide and improve our services:

Account & Personal Information

We collect contact details including phone number, email address, physical address, and single sign-on credentials to create and manage your account. For Practitioners, we also collect professional qualifications, registrations, organizational affiliations, and educational background.

Health Information

When you record healthcare conversations, we collect audio recordings and process them into readable transcripts. These transcripts generate personalized summaries for you or your healthcare professional, which may incorporate elements from your recording.

Conversation Records

You can initiate recordings of any healthcare conversation through our Services. Recordings become immediately available when you log into your account.

Activity Data

You can interact with recordings in various ways to support organization. Examples include generating documents, noting patient names you've spoken with, and editing medical mentions to improve accuracy. We store all activity associated with your account.

Analytics & Passive Data Collection

We collect usage data through pixel tags and cookies, including IP addresses, click or tap history, operating system and browser types, and other interactions with our Services. This information comes from your phone or web browser and helps us enhance your experience.

Feedback & Support

We value your input. Whether you're suggesting improvements or seeking assistance, we store your communications to help prioritize product enhancements.

De-identified Data

De-identified data is aggregated or anonymized information that cannot reasonably identify individuals. We use this data for research and development, algorithm refinement, machine learning applications, and service improvements. We may disclose de-identified data publicly, to partners under agreement, in public health reports, or in benchmarking information for the medical community.

4. How We Collect Information

We gather personal information through direct engagement with you and, in some cases, from third parties. Most information comes directly from you through various touchpoints with our services.

5. How We Use Your Information

We use your personal information to deliver and enhance our products and services:

• Machine Learning Processing – Converting audio recordings into transcripts with relevant medical mentions

• Document Sharing – Including your name when sharing documents so recipients know the sender

• Account Management – Using your name, email, or phone number to manage your account, respond to requests, and notify you of new features or products

• Analytics & Optimization – Understanding usage patterns, testing features, ensuring proper functionality, and protecting against malicious activity

• Service Improvement – Troubleshooting errors, conducting data analysis and testing, performing research and surveys, developing new products, and refining algorithms and machine learning applications

• Communications – Sending information about MediApps or our partners via email (you can unsubscribe anytime)

• Promotional Engagement – Sending targeted communications based on your contact information and usage patterns, including new features, surveys, events, and offers that may interest you

• Innovation – Using collective insights about service usage and direct feedback to identify trends, usage patterns, and opportunities for integration and improvement

• Safety & Security – Protecting against fraud and abuse, responding to legal requests, conducting audits, and enforcing our terms and policies
  
  
  

6. Marketing Communications & Opt-Out

You can opt out of marketing communications at any time.

We may send direct marketing about our services and products via email or other channels, always in accordance with privacy laws. Every marketing message includes an unsubscribe option, or you can contact us directly to opt out.

We also market our services through social media, website advertising, and other digital or non-digital platforms, always complying with legal requirements.

Without your consent, we will not:

• Use health information for marketing communications

• Disclose your information to third parties for their marketing purposes
  
  
  

7. Information Sharing

We may share your personal information with partners and other entities as described in this policy, on our website, on our Platform, or through other communications.

We may share your information with:

• Our employees and affiliated companies

• Third-party suppliers and service providers supporting our Platform, websites, and business operations

• Professional advisers, dealers, and agents

• Parties acquiring our assets or business (or portions thereof)

• Third parties you've authorized to receive your information, and other parties involved in healthcare delivery

• Government agencies, regulatory bodies, law enforcement, or as required, authorized, or permitted by law

8. Website & Platform Usage

Cookies

We use cookies on our website to track usage and remember your preferences. Cookies are small files stored on your computer, mobile phone, or other device that help us recognize you across devices and sessions.

You can configure your browser to accept all cookies, reject all cookies, or notify you when cookies are sent. Refusing cookies may limit your access to full website functionality. Consult your browser's instructions or help screens for more information.

Third-Party Analytics

We use third-party analytics tools to gather and analyze information about website and Platform usage. These tools help us understand usage patterns, improve user experience, and optimize performance.

Important: No Protected Health Information (PHI) or sensitive health information is shared with third-party analytics tools. Information collected through these tools is limited to non-sensitive data and excludes any details that could identify patients or relate to their health conditions, treatment, or care.

9. Information Security

We implement multiple measures to protect your information.

Personal information is generally held in electronic databases. Our website, Platform, and working environment incorporate integrated physical, electronic, and managerial processes designed to safeguard your information and protect it from misuse, interference, loss, and unauthorized access, modification, or disclosure.

10. Access, Storage & Deletion

Access & Modification

You can access and modify personal data by logging into your account and updating your profile. Note that copies of updated, modified, or deleted information may remain viewable in cached and archived pages temporarily.

Storage

Your data is stored on your device and in the cloud. We retain information associated with your account until you delete it.

Deletion

You can delete your account at any time through the settings menu in our Services or by contacting support@medi-apps.ai. Account deletion may take up to 24 hours, and we may preserve certain information for legal reasons or to prevent harm.

11. Policy Changes

If we modify this policy in ways that affect information handling, Platform users will receive alerts, and we'll publish changes on our website. We encourage periodic review of our website to stay informed about our current Privacy Policy.

12. Contact Us

We're here to help with any questions about how we handle and safeguard your information.

Contact us to:

• Ask questions

• Update your information

• Update or delete your account

• Change user preferences

• Register a concern

• Opt out of marketing

• Anything else

Email: support@medi-apps.ai

Mail:

MediApps
PT Jagad Digital Medika
Jl. KH. Hasyim Ashari No.50A, RT.9/RW.7, Petojo Utara, Kecamatan Gambir, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10130